Privacy Policy

Our Privacy Policy

We at Hotel Castille are strongly committed to respecting and protecting our customers' privacy. In order to provide you with relevant information, respond to requests, for you to purchase goods from our website and for us to increase the benefits you receive from this website, personal data from yourselves is collected by us. Our company shall always use its best endeavours to ascertain that any such personal data is used, transferred or disclosed only in the manner stated hereunder. By using our website services and providing us with your personal details, you consent to Hotel Castille processing your personal details in accordance with the latest European data protection laws and other relevant legislation. Hotel Castille will only disclose your personal details if and when it is required to do so under any applicable law.

You have the right to access data which Hotel Castille holds about you, and, where applicable, the right to ask for a rectification or erasure of such data. Please note that in the interests of protecting the privacy of all our customers, if you request details of any personal information held by us, we will need to identify you properly. To do this, we may telephone you or require your current name and address (any former addresses that may assist in identification) and a copy of a form of identification such as a current driver's licence or passport.

The Notice applies to all Hotel Castille websites that display or link to this Privacy notice. You should note also that Hotel Castille maintains the same privacy practices with respect to data that is collected off-line, and that this notice can be relied upon with respect to those methods of data collection and use.

Who to Contact to Access, Rectify or Delete Personal Data

If you have any requests about your personal data, enquiries about this statement or on how Hotel Castille processes your personal data, please contact us by email.

Communicating with you

Each time you use our service, we will send you an email verifying your request/booking and confirming that service required has been booked.

Collection and Use of Personally Identifiable Information

  1. We are the sole owners of the information collected on this website. We will not sell, rent or otherwise disclose your personal information to any third party, without your consent except in the following circumstances:
  2. We do not share non-personal, non-individual information in aggregate form with third parties for business purposes, for example with advertisers on our website or we may tell our business partners the number of customers in certain demographic groups who purchased certain products. This does not involve disclosing any personal information which can identify any individual customer in any way.
  3. We will disclose your personal information to any appropriate investigative third party if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or we believe that such action is necessary to (a) comply with the law or with legal process; (b) protect against abuse, misuse or unauthorized used of our website; or (c) prevent fraud; (d) protect our rights and property, that of our employees and of our customers; (e) protect the personal safety or property of our customers or the public.
  4. We may employ other individuals and/or companies to provide services for us including but not limited to services required for the processing of bookings and credit card payments. These individuals and/or companies have access to the personal information needed to perform their functions and not for any other purpose other than the fulfilment of their duties.

Reasonable steps are taken to ensure the security of personal information from such risks as loss or unauthorized access, destruction, use, modification or disclosure.

Retaining Personal Information

We retain personal information for the period necessary to fulfil the purposes outlined in this statement unless a longer retention period is required by law. We will destroy your personal information up to 2 years after your last reservation or enquiry.


Our website contains links to reputable company websites. Please note that we are not responsible for the privacy practices of these companies. You should contact these companies directly, if you have any questions about their general data protection and privacy practices.


Cookies are an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognize you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier. If you wish to reject our cookie, you can configure your browser to do so. Information on how to disable cookies can be obtained by referring to either your Operating Systems Manual or your Browser Guide, or by contacting your Internet Service Provider. However, given that we may sometimes use cookies, you may not be able to take full advantage of our website if you do disable them.

Should you have any queries regarding our privacy policy, please send us anemail. Hotel Castille may modify or update this privacy statement from time to time at any time without prior notice. You are encouraged to check this policy regularly so as to be continually aware of how your personal data is being protected. Your continued use of this website constitutes your consent to the contents of this privacy notice, as modified from time to time.

Last updated: May, 2018